About Us
This Privacy Policy applies to information we (The Faith Hope and Enterprise Company Ltd) collect, store, use, and/or share (‘process’) about individuals who interact with our organisation.
Faith, Hope and Enterprise is a registered charity, number 1167974, which provides supported housing for some of the most marginalised members of society.
If you have questions or comments about this notice, feel free to contact us by email at: office@faith-hope-enterprise.org.uk
or by post to:
The Faith Hope & Enterprise Company LTD Office 47, Eurocom House
Ashbourne Road
Mackworth,
Derby
DE22 4NB
United Kingdom
The type of personal information we collect
The following table explains the types of data we collect and the legal basis on which this data is processed as well as examples of where we collect information indirectly from third parties or share your data with other organisations.
We will only use your data in a manner that is appropriate considering the basis on which that data was collected.
We will only pass your data to third parties in the following circumstances:
- you have provided your explicit consent for us to pass data to a named third party;
- we are using a third party purely for the purposes of processing data on our behalf and we have in place a data processing agreement with that third party that fulfils our legal obligations in relation to the use of third party data processors; or
- we are required by law to share your data.
We do not share your data outside of the UK.
If you follow us on social media platforms such as Facebook, we may also collect information about you and people that you follow, or interact with, on social media. That kind of processing takes place on the basis set out in the privacy policies of the social media platforms in question, if you wish to change the way that your data is processed then you will need to change your settings on that platform.
| Purpose | Data (key elements) | Basis | Data provided by third parties | Shared with third parties |
| Subscribing to email updates about our work | Name, email | Consent – you have given your active consent | No | No |
| Enquiring about our organisation and its work | Name, email, message | Legitimate interests – it is necessary for us to read and store your message so that we can respond in the way that you would expect. | No | No |
| Website functionality | Website activity collected through cookies | Legitimate interests – it is necessary for us to store a small amount of information, usually through cookies, to deliver functionality that you would expect, such as remembering the contents of your order before you have fully completed the process. | See our separate cookie notice | |
| Making a donation | Name, email, address, payment information | Legitimate interests – this information is necessary for us to fulfil your intention of donating money and your expectation of receiving a confirmation message. | No | Yes – we will share this information in order to fulfil your intention of donating money, for example with our bank and with HMRC to claim any GiftAid on your donation. |
| Applying for social housing and becoming a resident of Faith, Hope and Enterprise | Name, address, date of birth, NI number | Contract – by applying for housing with us you are looking to enter into a contract for the provision of social housing. The contract details are included in the Licence Agreement | Yes – we may receive information about you as part of a referral from other agencies, for example the local authority housing team, the probation service or another charity. | Yes – we will share your information where required to process your application and licence, for example to confirm your entitlement to Housing Benefit. |
| Receiving support from Faith, Hope and Enterprise | Name, address, phone number, date of birth, NI number, medical information including mental health issues and substance mis- use issues, benefit details, criminal record where appropriate, and probation details if current. | Contract – as part of your Licence Agreement we will provide appropriate levels of support and we need information about your circumstances to give the right support at the right time. | Yes – we may receive information about you from other agencies as part of your support agreement. | Yes – we may share your information where required to ensure you receive appropriate support or to refer you for support from other organisations |
| Working for Faith, Hope and Enterprise, including job applications | Contract – we will process your data in order to fulfil our contractual obligations as your employer, or prospective employer if you are applying for a role with us. We may also have a Legal Obligation to process some of your data, for example salary and tax calculations or to ensure your right to work for us. Some data relies on your Consent such as sharing your DBS certificate with us. | Yes – we may receive information about you as part of our referencing process, for example your employment history and we will receive information from the Disclosure and Barring Service on your DBS certificate | Yes – we may share your basic personal details with any referees you provide as part of our referencing process, and with the Disclosure and Barring Service for your DBS check. We will also share your details with HMRC for tax purposes and with our bank so that you can be paid. | |
| Being a Trustee for Faith, Hope and Enterprise | Name, email, address, employment history, personal interests | Contract – when appointed as a Trustee you enter into a contract with us under the terms of the appointment. | Yes – we may receive information about you as part of our referencing process, for example your employment history | Yes – we may share your basic personal details with any referees you provide as part of our referencing process. We will also share your details with Companies House and the Charity Commission to register you as a Trustee |
How we store your personal information
We take the principles of data minimisation and removal seriously and have internal policies in place to ensure that we only ever ask for the minimum amount of data for the associated purpose and delete that data promptly once it is no longer required.
Your data protection rights
You have a range of rights over your data, which include the following:
Where data processing is based on consent, you may revoke this consent at any time and we will make it as easy as possible for you to do this (for example by putting ‘unsubscribe’ links at the bottom of all our marketing emails).
You have the right to ask for rectification and/or deletion of your information. You have the right of access to your information.
You have the right to lodge a complaint with the Information Commissioner if you feel your rights have been infringed.
A full summary of your legal rights over your data can be found on the Information Commissioner’s website here: https://ico.org.uk/ You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at office@faith-hope-enterprise.org.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us by email at:
office@faith-hope-enterprise.org.uk or by post to:
The Faith Hope & Enterprise Company LTD Office 47, Eurocom House
Ashbourne Road
Mackworth,
Derby
DE22 4NB
United Kingdom
You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Date: Dec 2023